Microsoft 365 administration
User accounts, licences, groups, shared mailboxes, domains, access policies and the everyday changes that keep Microsoft 365 usable.
Managed services
The systems your organisation relies on. Looked after properly.
Ongoing administration and support for Microsoft 365, business email, cloud platforms, websites and hosting. With direct access to someone who already understands your setup.
Organisation overviewSystems healthy
People85active accounts
Identity and accessProtected
Multi-factor authenticationEnforced
Licence reviewDue this month
Domains and emailOperational
Direct contactSpeak to the person doing the work
Security firstMFA, access and sensible controls
Known systemsNo explaining the setup every time
Clear scopeAgreed support without vague promises
Practical technical stewardship
Someone needs to take responsibility.
Smaller organisations often depend on the same systems as much larger ones, but without an internal specialist to configure them, secure them and keep track of what has changed.
Vivify provides that continuity. We learn how your organisation works, document the important parts and handle the day-to-day administration that otherwise falls between a busy manager, an external supplier and whoever happens to know the password.
This is deliberately a personal service. You deal directly with an experienced technical practitioner, not a ticket queue where every request begins from scratch.
What we manage
The essential platforms around your organisation.
Email and cloud platforms
Administration and migration support for Google Workspace, Zoho, Migadu and other platforms chosen to fit the organisation.
Security and access
Multi-factor authentication, appropriate administrator roles, account lifecycle, recovery arrangements and safer supplier access.
Website hosting and care
Dependable hosting, domains, DNS, backups, Cloudflare configuration and ongoing support for websites Vivify knows and maintains.
The everyday work
Small changes. Important consequences.
Most managed-service work is not dramatic. It is a steady stream of decisions and changes that need to be completed accurately, recorded properly and treated with the appropriate level of care.
- PeopleSet up starters and remove leavers cleanly
- AccessManage groups, permissions and shared resources
- LicencesMatch subscriptions to actual requirements
- SecurityMaintain MFA and sensible administrative controls
- SuppliersCoordinate technical access without losing oversight
- ContinuityKeep records, recovery routes and responsibilities clear
85
Microsoft 365 users
An established client relationship
Parkwood Care
Vivify manages Microsoft 365 for a care organisation with approximately 85 employees—providing continuity across user accounts, licences, access, security and the practical changes that accompany a busy workforce.
The value is not a flashy dashboard. It is knowing who to contact, knowing the system is understood and knowing that routine changes will be handled with care.
How support starts
Understand first. Take responsibility second.
Existing systems need to be inspected before anyone promises to support them.
- 01
Review
Understand the organisation, platforms, users, suppliers, risks and current administrative arrangements.
- 02
Stabilise
Resolve immediate concerns, establish secure access and agree what sits inside or outside the service.
- 03
Document
Record the essential configuration, recovery routes, responsibilities and repeatable procedures.
- 04
Manage
Handle agreed requests, advise on changes and keep the organisation's systems under experienced oversight.
A good fit
You need continuity, judgement and a direct line.
- You are a smaller organisation without dedicated in-house expertise
- Your email, accounts or website are operationally important
- You value sensible advice and an ongoing relationship
- You are willing to follow proportionate security requirements
What this is not
Not an outsourced corporate helpdesk.
- No 24/7 monitored support desk or guaranteed emergency response
- No laptop repairs, printers, cabling or general hardware support
- No anonymous support tiers or large pool of interchangeable technicians
- No promise that responsible security removes every business risk
Clear monthly scope
Support priced for the organisation you actually have.
Managed services are quoted around user numbers, platforms, complexity, risk and the level of ongoing involvement required. Third-party subscriptions are shown separately, so the service fee and licence costs remain clear.
A proposal will define
- The platforms and users covered
- Included administration and support
- Response arrangements and business hours
- Work that would be quoted separately
Practical questions
Before handing over the keys.
Often, yes. We begin with an inspection of the tenancy, administrative access, licences, domains and security position. Any essential remedial work is identified before the ongoing service begins.
Where appropriate, licence costs can be paid by Vivify on your behalf and itemised separately. The proposal makes clear how subscriptions are purchased, billed and changed.
Vivify does not operate a 24/7 monitored helpdesk. Genuine critical incidents may be handled outside business hours where availability allows, under the terms and emergency rate set out in the managed services agreement.
Not as a general service. Vivify manages agreed cloud platforms, accounts, hosting and related configuration. Laptops, printers, local networks and other hardware remain with the client or a suitable specialist supplier.
Administrative access and relevant information are handed to the client or nominated successor in accordance with the managed services agreement. Good stewardship includes making an orderly handover possible.
The contractual detail is set out in the Managed Services Agreement.
Discuss managed support
Which systems are you relying on?
Tell us about the organisation, the platforms you use and what currently falls through the gaps. We will tell you honestly whether Vivify is the right fit.